FAQs
How do I receive USAAddress.Net address
Easily! Just sign up using our fast sign up form. It’s simple and free! After you sign up we will automatically generate a U.S. address for you that you can use with all your online purchases.
Is this a PO BOX address?
Many sellers do not ship to PO BOX addresses. The reason is that FedEx, UPS and DHL do not deliver packages to PO BOX. Our address is not a PO BOX address. We are a regular office building and warehouse staffed with full time employees from 9.00 AM till 6.00 PM Monday through Friday, therefore there is always someone available to receive incoming packages. Just because part of your address is mailbox or suite number does not mean it is a PO BOX address.
Is your service available to customers in my country?
Our service is available to customers all over the world except Iran, North Korea and Sudan. Please check shipping restrictions for your country (FedEx, USPS, TNT, DHL).
How much does it cost to ship a package to my country?
To receive a free quote, please use our Shipping calculator . Enter your country, the weight of the package, and ZIP codes. You can select how each package will be sent. Just log in to your account and change shipping method. Postage is automatically recalculated. We also encourage you to call one of our specialists to discuss you needs further. Our specialists have over 30 years of experience and may be able to find cheaper alternatives and provide you with a more accurate quote.
Can you consolidate my packages into one bigger package?
Of Course! This will potentially lower your shipping costs. Read more about it in our consolidation page.
How do you fill out custom declaration for each package?
When we receive new packages, we will notify you by email. You will need to log in to your account. There you will see what has been received and you will be able to update information for customs (description, value, etc.).
Please note, a correctly filled customs declaration is your duty and responsibility. If you are not sure what is inside the package (if the merchant divides one purchase into multiple packages), we can open it and check the content. Use Special Request when you login to your account.
Can I receive mail (letters, catalogs, magazines) too?
Yes, but first change the setting on your account for your services to include receiving mail too, otherwise the mail will be discarded.
How will USAAddress.Net know the package is mine?
As soon as you complete you registration, we will assign a unique identifier to you. You will use this number with your name and our address as the shipping address. Once any package arrives we will see your name and mailbox number on it. We will notify you by email as soon as it arrives.
Should I notify USAAddress.Net of any incoming packages?
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How to file a claim for lost package?
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What if we lose your package in our warehouse?
If we cannot locate your package in our warehouse we will notify you. It sometimes happens that package is misplaced. Most of the time we will find your package. We just need some time as we have thousands of packages. We employ humans and they do mistakes! Unfortunately. We will ask you to provide copy of invoice or purchase form. If we cannot find your package you will get fully compensated. Please make sure that value filled on customs declaration is the same as value provided on the invoice.
Are there any items that cannot be shipped?
There are some items that are restricted and cannot be shipped with any carrier. This includes:
Firearms parts, gun parts, scope, red dot sight, reflex sight, ammunition etc.
Any restricted items under ITAR, Department of Commerce, US Customs and Border Protection, US Department of State and the US Department of Treasury.
Flammable items
Pornography
Explosive material
Corrosive materials
Human remains
Live or dead plants or animals
Any Electronic equipment or any equipment that requires ECCN# (Export Control Classification Number). For carrier restrictions you can check the list on the calculator directly.
What are your bank account details to send money by wire transfer?
What other payment methods do you accept?
We accept credit cards (except in certain countries), Paypal, Bitcoin and wire transfer. Always submit payments through our order forms only. Just log in to your account and click on ADD DEPOSIT. For payments over $500 please use a wire transfer or Bitcoin otherwise the payment might be held for longer period of time to clear. The order form will automatically offer accepted payment method.
What is a spending limit on accounts?
Every account has a spending limit. New accounts have lower spending limit. Established accounts have high spending limit. Spending limit means how much you can spend for postage or other services by credit card or Paypal payment method. Your spending limit will rise as you use our services. Wire transfer payments, Bitcoin payments or payments through payment partners don’t have any spending limit. You might need to send a wire transfer to ship the first package. You can also increase the limit by providing notarized form 1583 and two copies of your id (see the form 1583 on your account). Original notarized FORM 1583 will increase your limit by 50%.
What phone number should I use when placing an online order?
Some online stores will ask for a US phone number. Do not place USAAddress.Net phone number otherwise your order would be most probably cancelled which is because if the seller receives several orders on different names and credit cards but with the same phone number their system could detect it as a risky order so you need to place your own phone number. You can get a US phone number with many online services such as http://www.skype.com/en/features/online-number/, http://www.spokn.com/ or http://www.tollfreeforwarding.com/
I am a merchant who shipped product to your customer and got a chargeback.
Store owners, please contact us immediately if you are a victim of credit card fraud. If we find that a stolen credit card was used, we immediately send packages back to you. We have zero tolerance policy. Fraud accounts are immediately cancelled.
Let Us Shop For You
Can’t find the items you want to purchase? Does the store you want to purchase from not offer e-commerce option? No worry, our team of expert shoppers will happily purchase the item on your behalf. The cost of our assisted purchase service is $8.50 (plus cost of purchase, sales tax, bank fee, commission, and shipping). The price applies to 10 unique items of the purchase. For example if you plan to purchase 15 unique items the price will be two times $8.50 ($17). If you purchase hundreds of the same item the price remains $8.50.
- Let Us Know Which Items You Want
Call one of our specialists and let them know which item you want. Be as descriptive as possible. Tell us the quantity, size, color and any other relevant information. Our specialist will calculate costs including shipping and taxes in Israel, and will require a deposit for your purchase.
- We Will Purchase the Item for You
Our shoppers will purchase the item for you and arrange delivery. After we check on the availability of the item in store, we will contact you to arrange final payment prior to purchasing the item.
- Shipping
When we receive the items, we will double check them to make sure they are exactly what you ordered. You will be notified that your items have arrived, and we will start making arrangements to ship them to you in Israel.